Support Tiers - Description

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For reference, here are the support tiers* and descriptions.

Support Services

Basic

Standard

Premium

Technical Knowledge Base Access

Developer Monitored Forums

Online Ticket Submission

 

HOST API

 

Priority Response Times

 

Interop API

 

 

Phone Support

 

 

Dedicated Support Contact

 

 

Two-Hour Response Time for Urgent Issues

 

 

*unless otherwise defined in the customer's executed MSLA.

 

If you are interested in upgrading your support level, please contact a member of our Product Adoption Department at sales@solidstatenetworks.com for more information.


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