Terms of Use

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Revised May 2, 2013

Terms of Use

support.solidstatenetworks.com


1. Introduction

By using the Solid State Networks web-based technical support service ("SSN Support"), you agree to the following terms and conditions ("Terms of Use"), including without limitation SSN's policies regarding use of SSN's trademarks and logos; use of forums and public communications; and third party web sites, content and services. These terms supplement the terms of your agreement with SSN and the terms of SSN's applicable support agreements, if any.  In the event of a conflict between either your agreement or the SSN Terms of Use and the following terms, the terms below will control your use of and access to SSN Support. Through SSN Support, you have access to various programs, software and web-based tools, and other materials made available by SSN now and in the future, including but not limited to bulletins, white papers, and other technical publications; information on product certification, product availability, and product support; the SSN known issues list; service requests that you have submitted; software patches; bulletin board and forum messages; and hyperlinks to other web sites which may or may not be controlled by SSN (the "Materials").  You agree that access to SSN Support, including access to the service request function, will be granted only to your designated SSN technical support contacts and that the Materials may be used only in support of your authorized use of the SSN programs for which you hold a valid license agreement and/or support agreement with SSN.  Unless specifically provided in your agreement with SSN, the Materials may not be used to provide services for or to third parties and may not be shared with or accessed by third parties. However, the Materials may be shared with or accessed by third parties who are your agents or contractors acting on your behalf solely for your internal business operations and you are responsible for their compliance with these SSN Support Terms of Use.  You agree that you will not access or use SSN Support in any manner that could damage, disable, overburden, impair, or otherwise result in unauthorized access to or interference with, the proper functioning of any SSN accounts, systems, or networks. For example, you may not use any software routines commonly known as robots, spiders, scrapers, or any other automated means, to access SSN Support or any other SSN accounts, systems, or networks.

2. Warranties and Disclaimers

THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED IN SSN SUPPORT MAY BE OUT OF DATE OR INCLUDE OMISSIONS, INACCURACIES OR OTHER ERRORS. THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED IN SSN SUPPORT, INCLUDING THE MATERIALS, ARE PROVIDED "AS IS" AND WITHOUT WARRANTY. SSN DOES NOT WARRANT THAT THE INFORMATION IN THE MATERIALS IS UP TO DATE OR ERROR-FREE, NOR DOES IT PROVIDE ANY OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED IN LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE MATERIALS ARE NOT A PROGRAM OR DOCUMENTATION UNDER THE TERMS OF YOUR AGREEMENT(S) WITH SSN.IN NO EVENT SHALL SSN BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE OF, SSN SUPPORT OR ANY OTHER HYPERLINKED WEB SITE.  NOTWITHSTANDING THE FOREGOING, SSN'S RESPONSES TO SERVICE REQUESTS AND ANY PROGRAM UPDATES DISTRIBUTED THROUGH SSN SUPPORT ARE SUBJECT TO THE RELEVANT WARRANTIES AND EXCLUSIVE REMEDIES STATED IN THE AGREEMENT BETWEEN YOU AND SSN. SSN RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO SSN SUPPORT, THE MATERIALS, AND/OR THE PRODUCTS OR PROGRAMS DESCRIBED IN SSN SUPPORT AT ANY TIME WITHOUT NOTICE.

3. Confidentiality

Except for information in web sites controlled by third parties that are accessible via hyperlinks from SSN Support, the information contained in the Materials is the confidential proprietary information of SSN.  You may not use, disclose, reproduce, transmit, or otherwise copy in any form or by any means the information contained in the Materials for any purpose, other than to support your authorized use of the SSN programs for which you hold a valid license and/or current support contract from SSN, without the prior written permission of SSN.  SSN will take reasonable measures to keep third parties from obtaining unauthorized access to service requests that you submit using SSN Support; however, SSN does not guarantee that third parties will not have access to any information, comments, feedback, or materials that you submit to SSN through or in association with SSN Support.

4. Forums and Hyperlinks

SSN Support may contain newsgroups, forums, bulletin boards, or other public forums ("Forums").  SSN does not endorse (and has not necessarily reviewed) any communication made by any person (including SSN employees) in any Forum.  SSN Support may contain hyperlinks to web sites controlled by parties other than SSN. S SN is not responsible for and does not endorse the contents or use of these web sites.

5. Export Compliance

You agree that you will comply with all United States export laws and that none of the information in the Materials will be exported, directly or indirectly, in violation of such laws.

6. Materials and SSN Support Terms of Use Subject To Change Without Notice

The contents of the Materials are subject to frequent change without notice. As well, the SSN Support Terms of Use may change without notice, and you agree to abide by the SSN Support Terms of Use in effect each time that you access SSN Support.

7. Right to Revoke and Monitor Access

SSN retains the right to revoke access to the Materials at any time for any reason. Access to SSN Support may be monitored by SSN.

Contact

Solid State Networks, LLC
1505 W. University Dr. #104
Tempe, AZ 85281

(+1) 602-889-3074

 


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